Southern University and Agricultural and Mechanical College

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Student Affairs & Enrollment Management Customer Service Feedback

I am providing feedback on:
Department Staff or Student Employee
Department Service or Process
Website Information
Other
Name of Employee if known:

(First Name)

(Last Name)

(Feedback on Dept Staff or Student Employee)
Other

(Feedback on other)

I am a:
Student
Parent
Faculty/Staff
Community Member
Future Student/Parent
Other
Other

(If an individual other than previously listed)

Department/Office you are providing feedback on:
Admissions and Recruitment
Campus Dining
Career Services
Center for Undergraduate Student Achievement
Dean of Students
Enrollment Management
Horace W. Moody Intramural Sports Complex
Residence Life and Housing
Smith-Brown Memorial Student Union
Student Affairs & Enrollment Management
Student Financial Aid
Student Health Center
Student Life
Student Media
Student Organizations and Campus Involvement
University Counseling Center
Other
Other Department/Office

(Other Dept/Office you're providing feedback on)

The information I was looking for involved:
Academics
Admissions
Campus Events
Financial Information
Student Services
Technical Support
Other
Other

(….(The information I was looking for involved something not listed above)

The information was easy to find or obtain
Strongly disagree
Disagree
Neither agree or disagree
Agree
Strongly agree

The available information was helpful
Strongly disagree
Disagree
Neither agree or disagree
Agree
Strongly agree

The information I received was accurate
Strongly disagree
Disagree
Neither agree or disagree
Agree
Strongly agree

Website information was clear & easy to navigate
Strongly disagree
Disagree
Neither agree or disagree
Agree
Strongly agree

Our staff member was friendly
Strongly disagree
Disagree
Neither agree or disagree
Agree
Strongly agree

Our staff member was eager to help
Strongly disagree
Disagree
Neither agree or disagree
Agree
Strongly agree

How often were you referred to another department
1 time
2 times
More than 2 times
(Before obtaining a response)
List individuals that referred you to another dept

Overall I would rate my experience
Very unsatisfactory
Unsatisfactory
Neither satisfactory or unsatisfactory
Satisfactory
Very satisfactory

Additional comments

Contact information for follow up (not required):

Name
Phone Number
Email address

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