Southern University and Agricultural and Mechanical College

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Campus Network Management Network
Policies and Procedures

Campus Network Management (CNM) manages, maintains, and supports the Southern University Baton Rouge campus network. For the purposes of this document, the network is defined as the sum total of all hardware and software, which work together to move data voice and video traffic from one location to another. Such a large task is only possible if network users agree to use the network in a courteous manner and to coordinate their networking plans through a centralized organization. It is CNM's goal to provide the Southern University community with a reliable trouble-free network, in doing so, users benefiting such a resource must agree to abide by the rules. CNM developed policies to inform users of the responsibilities they assume when joining with others to utilize this resource. Following these simple policies will assure that our network continues to mature and grow to meet our present and future needs. Furthermore, these policies help a small staff to keep track of such a large network.

Policies and Procedures

In order to establish effective communication between CNM and network users CNM request that each department/unit designate a Network Contact. These individuals are our first point-of-contact for notification of anticipated service disruptions, configuration changes, or anything else that may effect network services for that organization. Naturally, a department/unit contact person should be the individual with an interest in technology. In order to improve information distribution, all Network Contacts must maintain an electronic mail address. Each department/unit that uses network services must provide at least one Network Contact authorized to represent the group in networking matters. The Dean, Director, or Department Head must authorize each Network Contact Registration form. Departments/units must submit a new Network Contact Registration form each time Network Contact information changes. If you absolutely must register more than one Network Contact, please limit the number of contact persons to two. CNM will communicate with Network Contacts, primarily via electronic mail. Network Contacts should make every attempt to read their electronic mail at least once a day. 

Network

CNM reserves the right to disconnect from the network any device prohibiting the normal flow of network traffic until theproblem is resolved. If the situation permits, CNM will make an assertive effort to reach the designated contact person before disconnecting any nodes or sub-networks from the campus network. Departments/units wishing to install a network should contact CNM for network design and configuration recommendations. CNM provides designated access points for each department/unit for testing, troubleshooting, and capacity planning. Routing by any non-CNM equipment is not permitted unless authorized by CNM. Only personnel authorized by CNM may connect/disconnect equipment to/from the campus network.(i.e. Network Contacts). This ensures that the backbone network is stable and free of disruptions caused by any one department/unit network. Departments are strongly urged to avoid the installation of isolated, independent local area networks, VPN's and wireless configurations that are not coordinated through CNM. All equipment will be located in CNM designated communications equipment rooms or closets, or some form of protective enclosure, when possible. CNM must have "super user" privileges on any interconnect equipment. That is, CNM personnel must be able to fully and completely control device functionality. CNM desires functional compatibility when interconnecting larger networks such as the SUBR and Southern University System logical networks to maintain or enhance network functionality and operations.