Frequently Asked Questions

  1. When should I contact the Student Advocate/Ombudsman Office?
  • Conflict
  • Conflict/Resolution
  • Confidentiality
  1. What’s an “Ombuds/Student Advocate”?
  • The term “Ombuds” is broadly understood to refer to a person who, acting in an impartial capacity, is appointed to help resolve complaints.
  1. What is the University Student Advocate/ Ombuds empowered to do?

The Student Advocate/Ombuds can:

  • Listen to you and discuss your concerns
  • Answer your questions or refer you to someone who can.
  • Explain how University policies or procedures work.
  • Help you identify options or obtain information to help you resolve a problem.
  • Refer you to the appropriate office should you wish to file a formal complaint.
  • Identify trends or patterns of complaints or problems that might be systemic.
  • Provide other forms od assistance to help you resolve a problem informally.

The Student Advocate/Ombuds cannot:

  • Make or change University decisions, rules, or policies.
  • Set aside a decision or supersede the authority of another University Official.
  • Duplicate an existing grievance procedure.
  • Provide legal advice or act as substitute for union representation.
  • Accept notice of claims against the University. (The Ombuds is expressly not authorized to do so.)

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