Wireless Requirements

Wireless Requirements


Laptop, Tablet and Mobile Phones

You will need to access the wireless network is a device with wireless capabilities. Most recent laptops, regardless of the vendor, come with wireless capabilities (some refer to this feature as "Wi-Fi" or "802.11n" or "802.11ac"). If you are unsure of whether or not your particular laptop has wireless capabilities, please feel free to contact our Help Desk either in person (on the 2nd floor of the JB Moore Hall, Room 221) or by phone at 225-771-HELP.

Personal Wireless Routers and Printers

The following devices are not allowed or supported

-      Personal Wireless Routers or hotspots are prohibited
-      Wireless Printers

Both types of devices broadcast their own wireless networks, hindering your computer's ability to communicate with the University’s wireless network.  The interference from these devices is the most common source of intermittent and unreliable wireless connections in the residential areas. 

Gaming Consoles, Smart TV’s and other streaming devices

Devices such as gaming consoles, TV’s and other streaming devices can access the wireless network, with a browser using your SU username and password.  To ensure a solid connection, use a wired connection with an Ethernet cable. (Every residential room comes with a wired Ethernet connection per student)

Devices that cannot accept a username and password such as AppleTV, Chromecast and Roku devices must be manually registered to use the wireless network.
Call the DoIT Helpdesk at (225) 771-HELP to register your device or view the instructions below.

To register a device

You will need your SU username, SU email address, S number, Residential Building & Room #, phone number and the wireless MAC (media access control) address of the device.  If you need further assistance finding the WiFi MAC Address, perform a Google search for "[device] [model] MAC address" to get more precise instructions.

 

If you are having difficulty connecting to the wireless network review the instructions and if you need further help contact the Division of Information Technology Help Desk at 225-771-HELP.

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