Course Description

Over seven sessions, using real-world case studies, lectures, and small group discussions, facilitators will guide participants through a variety of concepts and scenarios examining practical challenges ranging over public and private sector leadership problems and dilemmas such as natural disasters, business ethics and moral dilemmas to emergent infectious disease to reputation threatening organizational incidents.

Upon completion of this course, participants will be able to:

• Diagnose and understand a crisis event or situation such as business ethical decisions
• Understand the role leaders play in crafting and executing appropriate responses and preparing organizations in advance of a crisis

• Develop the necessary skills leaders need for working decisively in the highly concentrated timeframe of an emergency while maintaining a focus on managing and motivating a team
• Recognize critical distinctions between different types of crises
• Foster situational awareness
• Understand and manage both policy and operational concerns
• Ensure appropriate accountability both during and after crisis events
• Understand the dynamics of emergencies overall and what differentiates crisis situations from routine emergencies
• Manage the transition from immediate response to long-term recovery